A healthy living blog from Marshfield Clinic Health System

Think you may need to be tested for COVID? Get started with our fast online chat tool

A man uses an online screening tool to check his risk for COVID-19.

Our COVID-19 online chat tool allows you to check your symptoms and self-schedule your test online.

There is plenty of information and resources out there related to COVID-19, but if you think you may have COVID-19 symptoms and are wondering if you need to get tested, what should you do?

Using a rapid online chat tool could help alleviate your concerns.

You’ll find one at Marshfield Clinic Health System’s website – marshfieldclinic.org. Just click, provide some info, then check your symptoms and see how you can self-schedule your test online.

What’s this about?

Online screening tools, in the form of chatbots, are computer programs that allow communication between a human and a machine through messages or voice command. They work independently from a human operator. Many health systems make use of this Artificial Intelligence (AI) technology.

The chat tool on the Health System’s website will take you through a series of questions and help you decide next steps.

Our online chat allows you to:

  • Check your symptoms from the comfort and convenience of your home.
  • Book your COVID-19 test online through MyMarshfieldClinic.
  • Learn more about the virus with answers to common questions.
  • Get in touch with resources such as our Nurse Helpline, if needed.

“Technology has been helping patients communicate with their providers and the Health System for some time,” said John Welch, director of Strategic Design, Customer Experience at Marshfield Clinic Health System. “We’re excited about this latest tool to enhance communication with patients, especially at this time with COVID-19.”

The Health System has used technology to provide ways for patients to reach out, from online portals, like MyMarshfieldClinic, in which patients can message health care providers directly; messaging via text or email, to receive appointment reminders; appointments provided by telehealth technology; and more general channels like telephone conversations.

“The beauty of this chat-based online tool,” Welch said, “is that it continues to evolve to meet the needs of our users. The addition of online self-scheduling is a ‘win-win’ as it makes signing up for COVID-19 testing easier for the patient and the health system.”

This tool also helps the Health System manage potentially increasing numbers of patients and to direct them to appropriate resources.

Screening protocol follows Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidelines and uses risk factors to slot screening tool users into one of 64 different screening scenarios based on responses to questions. At the end of the screening, the appropriate advice or suggestion is presented to the patient based on responses.

Another helpful source

Another resource to consider if you feel you may have COVID-19 is the Health System’s Nurseline at 1-844-342-6276. This line is open 24/7.

However, the line can be very busy during peak COVID-19 surges – which is why the online chat tool is a great way to get immediate help.

For more information about COVID-19 or to try the online chat tool, visit www.marshfieldclinic.org or check out these articles on Shine365.

  1. Apr 9, 2020
  2. Apr 9, 2020

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