Mail-order pharmacy offers a convenient way to receive medications, especially for those taking long-term or maintenance medications. These services deliver prescriptions directly to your door, often with free shipping.

Patient safety is top-of-mind for health care providers, which is why certain policies and guidelines are in place, including around prescriptions you receive in the mail from pharmacies.

Prescription delivery and mailing medication

When using mail-order pharmacy services, prescriptions are mailed in secure, tamper-resistant packaging. Pharmacy staff fill and check each order, ensuring the medication is properly labeled and packaged. This process helps maintain the integrity of the medication during transit.

You can start receiving your prescriptions in the mail by visiting your local Marshfield Clinic pharmacy or call 1-877-509-4980. After a few simple steps, you’ll receive recurring prescriptions to your door.

Controlled Substance Prescriptions

In 2022, Wisconsin updated its pharmacy law to enhance prescription safety. The law requires a signature at delivery for any schedule II or III medications.

• Examples of schedule II medications are Ritalin, Adderall, Vicodin, Percocet, and Hydrocodone.
• Examples of schedule III medications are testosterone, ketamine or suboxone.

This change aims to combat the opioid and other controlled substance epidemics by ensuring these medications are delivered securely and used appropriately. At Marshfield Clinic, you will receive text or email notice once your prescription shipment is complete.

“This is an important step to prevent diversion of controlled substances. It will help make sure that controlled substances are being used for appropriate medical purposes only,” said Adam Maguire, Pharmacy Services manager, with Marshfield Clinic.

Addressing the opioid epidemic

The opioid epidemic is a growing concern in the United States. In 2024, there were 1,350 deaths in Wisconsin related to opioids. Marshfield Clinic offers substance abuse services and a full range of mental health services to help individuals and families struggling with drug addiction, misuse, or overdose.

Prescription safety tips

To help ensure prescription safety, you can take several steps:

• Follow the directions explained by the label or the pharmacist.
• Know how the prescription interacts with other drugs or alcohol.
• Discuss with your primary care provider before stopping or changing a dosage of a prescription.
• Do not use another person’s prescription medication or share yours with others.
• Store your prescriptions safely.

Disposing of unused medications

One important aspect of prescription safety is the proper disposal of unused medications. Many pharmacies have drug take-back receptacles where patients can dispose of unused medications safely.

Marshfield Clinic has drug collection kiosks at our pharmacy locations, including:

• Marshfield Medical Center-Eau Claire (medical offices), and Marshfield Clinic Chippewa Falls
• Marshfield Medical Center (medical offices) and Marshfield Clinic Pharmacy on Central Avenue
• Marshfield Medical Center-Ladysmith (medical offices)
• Marshfield Medical Center-Minocqua (medical offices)
• Marshfield Medical Center-Park Falls (medical offices)
• Marshfield Medical Center-Rice Lake (medical offices)
• Marshfield Medical Center-Weston (medical offices) and Marshfield Clinic Merrill, Mosinee and Wausau centers

For more information, visit Marshfield Clinic Pharmacy webpage.

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