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6 answers to common concerns about telehealth at home appointments

Addressing Telehealth Concerns
Telehealth at home appointments help you stay connected with your provider. We’re here to help answer possible concerns you may have.

Telehealth at home appointments are a great way to stay connected with your provider from the comfort and safety of your home. These virtual visits are convenient, reliable and come with a host of other benefits.

However, as is often the case when new technology is introduced into our lives, there is a lot of hesitancy and worry surrounding how it works.

At Marshfield Clinic Health System, we have been offering telehealth appointments for over 20 years and can help address concerns you may have.

“Setting up an appointment will be too complicated.”

Telehealth at home appointments are more user-friendly than you may think.

“If you have used video conferencing software before, then you’ve already experienced what a telehealth at home appointment will be like,” said Sonny Miranda, nurse and solutions analyst at Marshfield Clinic Health System.

You’ll receive a link to your video visit close to your appointment time via text or email. There is no need to download or login to any app.

Prior to the visit, the provider’s office will call you. They will collect your information, address any questions and direct you to click the link to start your visit.

“My phone or laptop won’t be able to support this type of call.”

To start your call, you need an internet connection and a laptop with camera, speakers and microphone, or a smartphone such as an iPhone or Android.

On some devices, such as smartphones, you will have to permit use of your camera and microphone during your first visit.

There is an option to test your device audio and video when you receive your video visit invite. We recommend testing your device at least the first or second visit to confirm your technology is able to support a video visit.

“A telehealth at home visit requires an internet connection sufficient for two-way audio and video,” Miranda said. “You will need about 1Mb of bandwidth to complete this type of visit.”

Another good way to test your device’s capability is by video chatting on FaceTime or Facebook with your family members. If you can do this, you should be able to complete a telehealth at home appointment with Marshfield Clinic Health System.

“A telehealth at home appointment won’t work for my condition.”

While telehealth at home isn’t a solution for everything, it can be a great option for a number of visits. As more and more appointments are being done virtually, providers are getting even more creative with ways they can ensure the health and safety of their patients.

If you have questions about whether a telehealth at home visit is right for you, visit our website or talk to your provider.

“I’ll wind up speaking to someone who isn’t my doctor and isn’t an expert.”

Our telehealth at home appointments ensure that you continue to have access to your provider. All Marshfield Clinic Health System providers have access to provide telehealth at home visits.

“My insurance won’t cover telehealth appointments.”

“During the COVID National Emergency, almost all major insurance carriers as well as Medicare and Medicaid are covering the cost of telehealth visits the same as they have covered in-person office-visits,” Miranda said. “This may change at the end of the COVID National Emergency.”

“My information on medical devices can lead to privacy issues.”

This is an understandable and reasonable concern. But rest assured, patient privacy is always a top-priority.

“During the COVID National Emergency, more use of telehealth technology is being allowed,” Miranda said. “Telehealth appointments at the Health System still ensure privacy and security during your visit.”

If you need to schedule an appointment with a Health System provider or care team, contact your doctor’s office to see if a telehealth at home appointment is an option for you.

9 responses to “6 answers to common concerns about telehealth at home appointments”

  1. Connie Guy

    What is the cost for a telehealth appointment vs. a normal office visit pre Covid? Are they the same cost or is there a difference in cost/charge? Thanks so much, Connie

    1. Hi Connie,

      Thank you for your question. A telehealth and office visit are the same cost. Insurance companies cover these during a Public Health Emergency, the same as an office visit. Marshfield Clinic Health System also offers access to a lower cost via our Care My Way service. You can receive care for routine ailments for $40. Thank you. – Kayla

  2. Susan Eckes

    I thnk people need to have their vital signs done at office by trained personnel . There is more to checking BP, pulse and temperature than many people are able to acomplish accurately. Also need to have heart and lung exam along with other physical exams.

  3. Tim Sterzinger

    how does that work with physicals

    1. Jacob Zipperer

      Hello Tim – thanks for reading and reaching out,

      We contacted Chris Meyer about your question and here is what he had to say:

      “You can certainly provide any information you’ve collected at home, such as your weight, blood pressure or other vitals to your provider. We are not able to collect those via Telehealth at Home at this time, but we are working on ways to accomplish this. Appointments that require these vitals would be scheduled in the office.”

      Thanks and I hope that helps,

  4. Kathy

    Is there a way to take my vitals during a telehealth appointment?

    1. Jacob Zipperer

      Hi Kathy,

      We reached out to Chris Meyer and here is what he had to say:
      "Thank you for your question. Currently, you can collect your vitals at home and communicate them to your provider during your visit. The provider cannot collect them during the visit. As the use of telehealth expands, there are devices MCHS is evaluating that would allow patients to use in their home that will allow a provider to hear their heart/lung sounds or see inside their ear. While this isn’t available today, it is on the horizon. MCHS has been using telehealth for nearly 20 years, but the events in the last 2 months have drastically expanded our efforts to improve these services and meet the needs of our patients."

      Thanks and hope that helps,

  5. Larry E. Perrodin

    I and most other older people do not have smartphones or the other computer equipment that you suggest for usage to do telehealth . It will not work for us!!!! I would like to know what percentage of your patients over age 70 are doing tele-health appointments – please advise.

    1. Jacob Zipperer


      Thank you for reaching out. We recognize that some patients don’t have access to technology or internet services. This is more of a barrier than age. For this reason, during the COVID National Emergency, most insurance companies as well as Medicare and Medicaid are allowing telephone calls to be used in place of an in-person appointment. Phone Care, while still considered telehealth, only requires a telephone. If you are interested, please ask your provider if this type of visit would be right for you.


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